Contact Us

General Information

The Hawaii Tourism Authority bronze statue symbolically acknowledges the Hawaiian people for their generosity and expressions of goodwill to newcomers.

General Travel-Related Questions
If you have general travel-related questions, 
email [email protected] or call 1-800-GoHawaii
(1-800-464-2924).

Technical Questions Regarding
the Safe Travels Program
If you need technical assistance related to the Safe Travels Program and its online form, call the Hawaii Office of Enterprise Technology Services’ help desk at 1-855-599-0888.

Questions Regarding Hawaii’s
Pre-Travel Testing Program
The Hawaii Department of Health has answers to frequently asked questions on its website: https://hawaiicovid19.com/travel/

Address
(Located in the Hawaii Convention Center)
1801 Kalakaua Avenue, 1st Floor
Honolulu, Hawaii 96815
Telephone: (808) 973-2255
Fax: (808) 973-2253
Email: [email protected]
Research: [email protected] 

Hours
Monday - Friday, 7:45 a.m. - 4:30 p.m.

Parking
The parking entrance is on Kalakaua Avenue.
Proceed towards Waikiki on Kalakaua Avenue in the right lane. Turn right before reaching the bridge over the Ala Wai Canal.

Parking Rate
$12.00 or free with validation.

Public Relations and General Media

For general media inquiries, please contact:

Kalani Ka‘anā‘anā
Chief Brand Officer
Hawaii Tourism Authority
[email protected]
(808) 973-2272

For travel related media inquiries (including leisure travel information on the Hawaiian Islands, press material, photos and videos and travel trade assistance):

Darlene Morikawa
Senior Director, Public Relations/Communications
Hawaii Visitors & Convention Bureau
[email protected]
(808) 924-0259


Brand Marketing-Related Inquiries:

Kalani Ka‘anā‘anā
Chief Brand Officer
Hawaii Tourism Authority
[email protected]
(808) 973-2272


UIPA Requests

To make a Uniform Information Practices Act (UIPA) request, please email [email protected].

The Request (requirements) must be in writing, have sufficient contact information for the agency to correspond with you, provide a reasonable description of the requested record, and state how you would like to receive the record (e.g.pick up copy, mail, e-mail, etc.).  You may use the State of Hawaii Office of Information Practices’ form to submit your request:


Travel Related Inquiries

If you are planning a trip to the Hawaiian Islands and are looking for travel-related information (including maps, brochures, travel-planners, group meeting assistance or other visitor-related inquiries), please contact:

Hawaii Visitors and Convention Bureau
(800) GoHawaii or (800) 464-2924
[email protected]
www.gohawaii.com


For International Travelers

Information is tailored for visitors from the following locations:


Partner Websites

Maemae Toolkit

To help market Hawaii authentically, browse through a resource of Hawaiian language tools, style and information guides, cultural activities and festivals, and other pertinent information.

See the Maemae Toolkit

Digital Asset Library

Register to access the Knowledge Bank, a public resource of images related to Hawaii and tourism-related activities.

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Partnership Opportunities

HTA's Global Marketing Team offers a variety of consumer, travel trade, and MCI marketing opportunities. Partnership opportunities include digital and social media marketing, public relations, travel trade, and meeting sales programs.

See All Partnership Opportunities 

Announcements

Read the latest announcements that provide up-to-date information about current HTA's programs, events and activities.

See All Announcements